Setting Up Your Customer Display Screen on Desktop POS

Overview:

This guide will walk you through the steps to set up and troubleshoot the external monitor used as the customer display screen on your Desktop POS system.

1. Understanding the Customer Display Screen

The customer display screen is an essential component of your Desktop POS system. It allows customers to view transaction details, prices, and promotional content during checkout. This POS system supports only external monitor display screens for this purpose.

2. Requirements

  • External Monitor: Ensure you have a compatible external monitor. The monitor should have the appropriate input ports (e.g., HDMI, VGA) for connection to your Desktop POS system.
  • Connecting Cable: Depending on the ports available on your POS system and monitor, use an HDMI, VGA, or DisplayPort cable.
  • Power Supply: The external monitor requires a dedicated power source.

3. Connecting the External Monitor

  1. Power Off your Desktop POS system before making any connections.
  2. Connect the Monitor:
    • Attach one end of the connecting cable to the output port on your Desktop POS system.
    • Connect the other end to the corresponding input port on the external monitor.
  3. Power On the Monitor and your Desktop POS system.
  4. Display Settings:
    • Once the system boots up, the external monitor should automatically display the customer-facing content.
    • If the display does not appear, ensure the monitor is set to the correct input source (e.g., HDMI, VGA).

4. Configuring the Display

  • Resolution Settings:
    • Adjust the resolution settings on your POS system to match the optimal resolution of the external monitor. This ensures clear and readable content.
    • Go to Settings > Display and select the external monitor. Set the resolution to the recommended setting.
  • Extended or Mirrored Display:
    • In most cases, the customer display should be set to Extended Display mode so that it shows different content from the cashier’s screen.
    • Navigate to Settings > Display > Multiple Displays and select Extend these displays.
      Desktop POS extended display

5. Configure Desktop POS

  1. Open your Nexchar Desktop POS, and go to the Setting page (Menu>Settings>General Settings).
    Desktop POS enable display screen settings
  2. Select "Monitor" from the "Customer Display Screen" located on the on the right slide of the "Display Screen Settings" section.
  3. Click Save.
  4. Restart your POS Application.

This guide should help you set up and troubleshoot your customer display screen on your Desktop POS system. If you encounter any issues not covered in this article, please contact our support team for further assistance.

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