Setting Up Your Thermal POS Printer

This article will guide you through the process of setting up your thermal POS printer. Our thermal printer is designed to provide fast and reliable printing of receipts and other documents.

System Requirements

Before you begin, ensure that your system meets the following requirements:

  • Nexchar Desktop POS software version 1.7 or later
  • Windows 10 or later
  • Thermal POS printer
  • USB cable (provided with the printer)

Step 1: Unpacking and Physical Setup

  • Connect the power cord to a nearby power outlet.
  • Connect the USB cable to the printer and the other end to your computer.

Step 2: Installing the Printer Driver

  • Go to Control Panel > Devices and Printers (in Windows 10) or Control Panel > Printers and Devices (in Windows 8/7).
    Desktop POS printers and scanners
  • Click on Add a printer.
  • Select Add a local printer.
  • Select the Use an existing port option and choose the USB port that the printer is connected to (e.g., USB001).
  • Click on Next.
  • Select the printer manufacturer (e.g., Epson) and model (e.g., TP-001) from the list. If the printer model is not listed, select Have Disk and browse to the location of the printer driver you downloaded earlier.
  • Click on Next.
  • Follow the on-screen instructions to complete the printer installation.

Step 4: Testing the Printer from Windows Settings

  1. Go to Control Panel > Devices and Printers (in Windows 10) or Control Panel > Printers and Devices (in Windows 8/7).
  2. Right-click on the thermal POS printer and select Printer properties.
    Desktop POS Printer Properties
  3. Click on the General tab.
  4. Click on Print Test Page.
  5. Verify that the printer is printing correctly and the test page is printed successfully.

Step 5: Configuring the Printer in Desktop POS

  1. Form your Desktop POS click More > Settings.
  2. Select paper role form the "Receipt printer role size".
  3. Also you can select more receipt setting form the "More receipt settings" link button,

Troubleshooting Tips

  • If the printer is not detected, ensure that the USB cable is securely connected and the printer is turned on.
  • If the printer is not printing, check the paper roll and ensure it's properly aligned.
  • If you encounter any issues during setup, refer to our troubleshooting guide or contact our support team for assistance.

Conclusion

You have now successfully set up your thermal POS printer with Desktop POS. If you have any further questions or concerns, please don't hesitate to contact our support team. Happy printing!

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