How to Set Up a Customer Loyalty Program

A loyalty program encourages customers to return by rewarding them with points for every purchase. In Nexchar POS, these points can be redeemed for a fixed discount or free shipping, and cashiers can apply the generated promo codes directly during sales.

Define Your Loyalty Program

Before you begin setting up, decide on:

  • Points per Item: Assign how many loyalty points each product will provide.
  • Redemption Options: Choose between "Fixed Amount Discount" or "Free Shipping".
  • Required Points: Specify how many points are needed to redeem each option.

Step 1: Assign Loyalty Points to Products

  1. Log in to your Nexchar POS web Console.
  2. Navigate to Products (Menu>Product).
  3. Select the product you want to assign points to and click Edit.
    Go To Edit Product Customer Loyalty Program
  4. From the Edit page, find the Loyalty Points field.
    Set loyalty point web console
  5. Enter the points customers will earn when purchasing this product.
  6. Save the settings and repeat for other products.

Step 2: Configure Redemption Options

  1. Go to Create Discount Code in the Discount section.
  2. Choose the redemption methods:
    • Get Fixed Amount Discount: Customers can redeem points for a cash discount (e.g., 100 points = $10).
    • Free Shipping: Customers can redeem points for free shipping.
    Configure Redemption Options
  3. Set the Required Points for each redemption type.
  4. Save the changes.

Step 3: Redeeming Points and Applying Promo Codes

To learn how to redeem points and apply promo codes at the point of sale, refer to the detailed article How to Redeem Points and Apply Promo Codes on Desktop POS. This guide will show you how cashiers can seamlessly apply promo codes for discounts or free shipping during checkout.

Common Questions

Q: Can cashiers apply promo codes directly at the point of sale?
Yes, cashiers can generate and apply promo codes during checkout if the customer has earned enough points.

Q: How are points tracked for each customer?
Points are automatically tracked in the customer profile, where you can view points earned and redeemed at any time.

Q: Can I set different point requirements for discounts and free shipping?
Yes, you can specify different point requirements for each type of reward.

Conclusion

Setting up a customer loyalty program in Nexchar POS is simple and effective for boosting customer engagement and retention. By assigning loyalty points to products and configuring flexible redemption options like fixed discounts or free shipping, your program will create value for your customers and encourage repeat business.

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